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ENHANCING USERS’ EXPERIENCE WITH SMART MOBILE TECHNOLOGY

Haji Matyassin, Haji Mohammad Alimin (2015) ENHANCING USERS’ EXPERIENCE WITH SMART MOBILE TECHNOLOGY. Master of Philosophy (MPhil) thesis, University of Kent. (KAR id:54748)

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Abstract

The aim of this thesis is to investigate mobile guides for use with smartphones. Mobile guides have been successfully used to provide information, personalisation and navigation for the user. The researcher also wanted to ascertain how and in what ways mobile guides can enhance users' experience.

This research involved designing and developing web based applications to run on smartphones. Four studies were conducted, two of which involved testing of the particular application. The applications tested were a museum mobile guide application and a university mobile guide mapping application. Initial testing examined the prototype work for the ‘Chronology of His Majesty Sultan Haji Hassanal Bolkiah’ application. The results were used to assess the potential of using similar mobile guides in Brunei Darussalam’s museums. The second study involved testing of the ‘Kent LiveMap’ application for use at the University of Kent. Students at the university tested this mapping application, which uses crowdsourcing of information to provide live data. The results were promising and indicate that users' experience was enhanced when using the application.

Overall results from testing and using the two applications that were developed as part of this thesis show that mobile guides have the potential to be implemented in Brunei Darussalam’s museums and on campus at the University of Kent. However, modifications to both applications are required to fulfil their potential and take them beyond the prototype stage in order to be fully functioning and commercially viable.

Item Type: Thesis (Master of Philosophy (MPhil))
Thesis advisor: Ang, Chee Siang
Thesis advisor: Bobrowicz, Ania
Uncontrolled keywords: Smartmobile Crowdsourcing Parking Museum NFC QRCode
Subjects: T Technology
Divisions: Faculties > Sciences > School of Engineering and Digital Arts
Depositing User: Users 1 not found.
Date Deposited: 31 Mar 2016 09:15 UTC
Last Modified: 06 Feb 2020 04:14 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/54748 (The current URI for this page, for reference purposes)
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