Skip to main content

User Innovation in the music software industry: the case of Sibelius

Flowers, Steve and Voss, Georgina (2015) User Innovation in the music software industry: the case of Sibelius. In: Candace, Jones and Mark, Lorenzen and Sapsed, Jonathan, eds. The Oxford Handbook of Creative Industries. Oxford University Press. (doi:10.1093/oxfordhb/9780199603510.013.004) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1093/oxfordhb/9780199603510.0...

Abstract

User innovation is a potent economic and social force; the process, however, can be challenging, complex, and involve multiple actors with diverse and possibly conflicting motivations. It is prevalent in the music software industry, a sector characterized by low-cost shareware and customers equipped with high levels of technical skills. Here we explore how one firm in this sector—Sibelius—extracts value from their users by offering partially open product architecture to explore; toolkits which enable the development of user-designed ‘plug in’ apps; and forums for knowledge sharing. The case illustrates the importance of a multifaceted approach in creating sustainable community engagement, as a means of integrating the community into wider R&D processes of the firm. Whilst toolkits provide means to transfer manufacturing capability to users, they are ultimately secondary to the desire of the developer community to create the highly variant and complex ‘mods’ that meet their very specific needs.

Item Type: Book section
DOI/Identification number: 10.1093/oxfordhb/9780199603510.013.004
Subjects: H Social Sciences > HF Commerce > HF5351 Business
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Kimberley Attard-Owen
Date Deposited: 04 Nov 2015 13:57 UTC
Last Modified: 29 May 2019 16:16 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/51451 (The current URI for this page, for reference purposes)
  • Depositors only (login required):