Skip to main content

Customer integration and operational performance: The mediating role of information quality

Chavez, Roberto, Yu, Wantao, Gimenez, Cristina, Fynes, Brian, Wiengarten, Frank (2015) Customer integration and operational performance: The mediating role of information quality. Decision Support Systems, 80 . pp. 83-95. ISSN 0167-9236. (doi:10.1016/j.dss.2015.10.001)

MS Word - Author's Accepted Manuscript
Download (414kB)
[img]
PDF - Author's Accepted Manuscript
Download (722kB) Preview
[img]
Preview
Official URL
http://dx.doi.org/10.1016/j.dss.2015.10.001

Abstract

Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. The purpose of this study is to identify empirically the mediating role of information quality on the relationship between customer integration and operational performance, and the direct relationship between customer integration and operational performance. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships between the constructs are analyzed through regression analysis. The results indicate that information quality partially mediates the relationship between customer integration and quality, delivery and flexibility. Further, information quality was found to fully mediate the relationship between customer integration and cost.

Item Type: Article
DOI/Identification number: 10.1016/j.dss.2015.10.001
Uncontrolled keywords: Customer integration; Operational performance; Information quality
Subjects: H Social Sciences > HF Commerce > HF5351 Business
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Wantao Yu
Date Deposited: 20 Oct 2015 08:51 UTC
Last Modified: 29 May 2019 16:10 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/51089 (The current URI for this page, for reference purposes)
  • Depositors only (login required):

Downloads

Downloads per month over past year