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Juggling on the line: Front line managers and their management of human resources in the retail industry

Evans, Samantha (2015) Juggling on the line: Front line managers and their management of human resources in the retail industry. Employee Relations, 37 (4). pp. 459-474. ISSN 0142-5455. (doi:10.1108/ER-06-2014-0066) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1108/ER-06-2014-0066

Abstract

The purpose of this paper is to examine the interplay between the role of front line managers (FLMs) and their contribution to the reported gap between intended and actual human resource management (HRM). This paper argues that FLMs are key agents in people management and play a critical role in the gap between intended and actual employee relations (ER) and HRM. The research found that these managers held a high level of responsibility for people management, but experienced a lack of institutional support, monitoring or incentives to implement according to central policy. This provided an opportunity for them to modify or resist intended policy and the tensions inherent in their role were a critical factor in this manipulation of their people management responsibilities.

Item Type: Article
DOI/Identification number: 10.1108/ER-06-2014-0066
Uncontrolled keywords: Employee relations, Line managers, Human resource management, Retail, Front line managers
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: Samantha Evans
Date Deposited: 14 Sep 2015 13:26 UTC
Last Modified: 29 May 2019 16:00 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/50490 (The current URI for this page, for reference purposes)
Evans, Samantha: https://orcid.org/0000-0001-5228-3418
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