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The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective

Yu, W., Ramanathan, R., Nath, P. (2014) The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective. Industrial Marketing Management, 43 (1). pp. 25-31. ISSN 00198501 (ISSN). (doi:10.1016/j.indmarman.2013.07.014) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided)

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Abstract

Drawing upon the resource-based view (RBV) of the firm, this study investigates the relationships among marketing capability, operations capability, and financial performance. Using archival data of 186 retail firms in the UK, we find that that marketing capability has a significant impact on operations capability, and that operations capability is significantly and positively related to retail efficiency. The results also suggest that operations capability fully mediates the relationship between marketing capability and financial performance. The findings of this study provide practical insights for practicing managers to consider when developing functional capabilities in order to achieve superior financial performance. © 2013 Elsevier Inc.

Item Type: Article
DOI/Identification number: 10.1016/j.indmarman.2013.07.014
Additional information: Unmapped bibliographic data: LA - English [Field not mapped to EPrints] J2 - Ind. Mark. Manage. [Field not mapped to EPrints] AD - Norwich Business School, University of East Anglia, 102 Middlesex Street, London E1 7EZ, United Kingdom [Field not mapped to EPrints] AD - Department of Business Systems, University of Bedfordshire Business School, Putteridge Bury Campus, Hitchin Road, Luton LU2 8LE, United Kingdom [Field not mapped to EPrints] AD - Norwich Business School, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ, United Kingdom [Field not mapped to EPrints] DB - Scopus [Field not mapped to EPrints]
Uncontrolled keywords: Financial performance, Marketing capability, Operations capability, Retail, UK
Subjects: H Social Sciences > HF Commerce > HF5351 Business
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Wantao Yu
Date Deposited: 09 Sep 2015 11:11 UTC
Last Modified: 29 May 2019 15:59 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/50427 (The current URI for this page, for reference purposes)
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