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A Systemic Method for Organisational Stakeholder Identification and Analysis Using Soft Systems Methodology (SSM)

Wang, Wei, Liu, Wenbin, Mingers, John (2015) A Systemic Method for Organisational Stakeholder Identification and Analysis Using Soft Systems Methodology (SSM). European Journal of Operational Research, 246 (2). pp. 562-574. ISSN 0377-2217. (doi:10.1016/j.ejor.2015.05.014)

Abstract

This paper presents a systemic methodology for identifying and analysing the stakeholders of an organisation at many different levels. The methodology is based on soft systems methodology and is applicable to all types of organisation, both for profit and non-profit. The methodology begins with the top-level objectives of the organisation, developed through debate and discussion, and breaks these down into the key activities needed to achieve them. A range of stakeholders are identified for each key activity. At the end, the functions and relationships of all the stakeholder groups can clearly be seen. The methodology is illustrated with an actual case study in Hunan University.

Item Type: Article
DOI/Identification number: 10.1016/j.ejor.2015.05.014
Uncontrolled keywords: Stakeholder identification, stakeholder analysis, soft systems methodology
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD29 Operational Research - Applications
Divisions: Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: John Mingers
Date Deposited: 11 May 2015 12:36 UTC
Last Modified: 29 May 2019 14:32 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/48366 (The current URI for this page, for reference purposes)
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