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Consumerism and Social Policy: Creating citizen-consumers

Smith, Nick, Vidler, Elizabeth, Newman, Janet, Westmarland, Louise, Clarke, John (2003) Consumerism and Social Policy: Creating citizen-consumers. In: Social Policy Association Conference, July 2003, Middlesborough. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

This paper explores the emergence of consumerism as a basis for the reconstruction of relationships between the state and citizens around conceptions of service users as consumers. We are interested in service variations in the development of ‘consumerist’ orientations comparing the provision of health care, policing and social care in different places by different organisations. A primary concern is with how service providing organisations have interpreted citizen-consumerism and put it into practice in their relationships with the public. The paper reflects on different aspects of service-user relationship that play across the drive towards consumerism (about voluntary-involuntary dimensions of service use; about chosen-coercive encounters with services; about different locations in the public-private distinction and about the relationship between use/consumption and co-production of services.

Item Type: Conference or workshop item (Paper)
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Nick Smith
Date Deposited: 21 Nov 2014 10:39 UTC
Last Modified: 29 May 2019 13:40 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/45143 (The current URI for this page, for reference purposes)
Smith, Nick: https://orcid.org/0000-0001-9793-6988
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