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Creating Citizen-Consumers: Changing publics and changing public services

Clarke, John, Newman, Janet, Smith, Nick, Vidler, Elizabeth, Westmarland, Louise (2007) Creating Citizen-Consumers: Changing publics and changing public services. Sage, London, 192 pp. ISBN 978-1-4129-2134-3. E-ISBN 978-1-84787-864-9. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:44790)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
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Abstract

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

Item Type: Book
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Nick Smith
Date Deposited: 18 Nov 2014 11:43 UTC
Last Modified: 29 May 2019 13:34 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/44790 (The current URI for this page, for reference purposes)
Smith, Nick: https://orcid.org/0000-0001-9793-6988
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