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Innovation, Service Innovation and Measuring Technology Enabled Service Innovation - A Disjointed State between Theory and Practice

Grant, K. and Edgar, David and Tassos, A and Meyer, Martin S. and Kuusisto, Jari, eds. (2014) Innovation, Service Innovation and Measuring Technology Enabled Service Innovation - A Disjointed State between Theory and Practice. LAP Lambert Academic Publishing, 80 pp. ISBN 978-3-659-54722-5. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)

Abstract

The value from Information Technology (IT) has long been a debatable issue in business. As investments in IT continue to increase, so do the reliance of most organizations on their in-place technical infrastructure and the performance of their IT function. IT enabled service innovation by its very nature is elusive and hard to measure. Our approach seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT when introducing service innovation. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We offer some lessons learnt and suggest a more 'in sync' way for businesses evaluating their IT enabling service innovations.

Item Type: Edited book
Subjects: H Social Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: Martin Meyer
Date Deposited: 03 Nov 2014 11:41 UTC
Last Modified: 12 Sep 2019 12:48 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/43980 (The current URI for this page, for reference purposes)
Meyer, Martin S.: https://orcid.org/0000-0002-5598-9480
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