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Factors affecting the adoption of Internet Banking in Hong Kong-implications for the banking sector

Yiu, C.S., Grant, K., Edgar, D. (2007) Factors affecting the adoption of Internet Banking in Hong Kong-implications for the banking sector. International Journal of Information Management, 27 (5). pp. 336-351. ISSN 0268-4012. (doi:10.1016/j.ijinfomgt.2007.03.002) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:43302)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL
http://dx.doi.org/10.1016/j.ijinfomgt.2007.03.002

Abstract

The rapid development of Internet and Electronic Business has stimulated the banking and financial sectors towards encouraging customers to bank on-line. This paper explores the adoption of Internet Banking by retail customers in Hong Kong. The paper attempts to make sense of Internet Banking in Hong Kong from three angles: (i) the current adoption rate of Internet Banking; (ii) the influences of perceived usefulness, perceived ease of use, perceived risk and personal innovativeness in information technology and (iii) the potential impacts on the strategic activity of banking organisations operating in the Hong Kong market. The research constructs were developed based on the Technology Acceptance Model and incorporated two additional elements of personal innovativeness and perceived risk. Hypotheses were constructed and then tested using t-test and Pearson's correlation. It was found that certain factors did have a positive relationship with the adoption of Internet Banking and as such strategy in the banking services sector can be refined to better meet the demands and profile of the Hong Kong market. © 2007 Elsevier Ltd. All rights reserved.

Item Type: Article
DOI/Identification number: 10.1016/j.ijinfomgt.2007.03.002
Uncontrolled keywords: Competitive advantage, E-business, Hong Kong, Internet banking, Strategy, Finance, Innovation, Internet, Strategic planning, Competitive advantage, E-business, Internet banking, Electronic commerce
Subjects: H Social Sciences
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: Tracey Pemble
Date Deposited: 13 Oct 2014 14:19 UTC
Last Modified: 16 Nov 2021 10:17 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/43302 (The current URI for this page, for reference purposes)
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