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Male callers to NHS Direct: The assertive carer, the new dad and the reluctant patient

Goode, Jackie, Hanlon, Gerard, Luff, Donna, O'Cathain, Alicia, Strangleman, Tim, Greatbatch, David (2004) Male callers to NHS Direct: The assertive carer, the new dad and the reluctant patient. Health, 8 (3). pp. 311-328. ISSN 1363-4593. (doi:10.1177/1363459304043468) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:38236)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1177/1363459304043468

Abstract

It has been suggested in the light of mortality and morbidity rates, and men's reluctance to seek medical help and advice, that there is a crisis in men's health. Little is known about men's experiences of using health care services, despite an emergent UK men's health movement. NHS Direct, the new telephone advice line, was designed to be more accessible, convenient and responsive to the public's needs for health care. In-depth interviews with male callers to the service, aged between 29 and 59, reveal that they sought help in their roles as fathers, partners and on their own behalf. Having used it once, they anticipated doing so again. Their learning about health matters, from both the formal structure and the informal agenda of the telephone consultation, suggests the potential of men's use of this service for 'normalizing' help seeking by men, and thereby for longer-term improvements in men's health.

Item Type: Article
DOI/Identification number: 10.1177/1363459304043468
Uncontrolled keywords: Gender, Information and communication technology, Men's health, NHS Direct
Subjects: H Social Sciences
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research
Depositing User: Mita Mondal
Date Deposited: 12 Feb 2014 10:40 UTC
Last Modified: 06 May 2020 03:09 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/38236 (The current URI for this page, for reference purposes)
Strangleman, Tim: https://orcid.org/0000-0003-1826-8497
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