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Comparison websites: Evidence from the service sector

Laffey, Des (2010) Comparison websites: Evidence from the service sector. Service Industries Journal, 30 (12). pp. 1939-1954. ISSN 0264-2069. (doi:10.1080/02642060802627558) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:38194)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL:
http://dx.doi.org/10.1080/02642060802627558

Abstract

Comparison websites, also known as aggregators, have become a prominent aspect of e-business. They enable users to specify their requirements and then select from a range of sellers usually ranked according to price. Comparison websites also appeal to sellers as they refine users who are then more likely to buy. This paper analyses comparison websites using Amit and Zott's value creation in e-business model, with a specific focus on the service sector, drawing on secondary material and case studies from the UK. The paper also outlines the limitations of the value creation model, implications for practitioners and outlines areas for future research.

Item Type: Article
DOI/Identification number: 10.1080/02642060802627558
Additional information: Cited By (since 1996):3Export Date: 10 February 2014Source: Scopus
Subjects: H Social Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Marketing, Entrepreneurship and International Business
Depositing User: Tracey Pemble
Date Deposited: 10 Feb 2014 15:53 UTC
Last Modified: 16 Nov 2021 10:14 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/38194 (The current URI for this page, for reference purposes)

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