Data triangulation and web quality metrics: A case study in e-government

Barnes, Stuart J. and Vidgen, Richard T. (2006) Data triangulation and web quality metrics: A case study in e-government. Information & Management, 43 (6). pp. 767-777. ISSN 0378-7206. (doi:https://doi.org/10.1016/j.im.2006.06.001) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Official URL
http://dx.doi.org/10.1016/j.im.2006.06.001

Abstract

The work discussed here focused on the evaluation of quality perceptions of users of an electronic government website. As government organizations have begun to enhance transparency, communicate, and interact with citizens via the web, the development of appropriate online services has demanded better understanding of user requirements and thus for tailoring of solutions. The site we examined enabled the online submission of self-assessed tax returns in the UK. Survey data were used to model the perceptions of site users. In addition to the quantitative data, we also collected comments from respondents. These, using data triangulation, provided additional insight into the perceptions of site quality. The results of the comment analysis both supported the instrument and pointed to additional factors determining the perceptions of quality of e-government services needing attention in instrument development.

Item Type: Article
Uncontrolled keywords: Online tax submission; Website; Evaluation; Quality; eQual; Data triangulation; Comment analysis
Subjects: H Social Sciences
H Social Sciences > HA Statistics > HA33 Management Science
Divisions: Faculties > Social Sciences > Kent Business School
Faculties > Social Sciences > Kent Business School > Management Science
Depositing User: Cathy Norman
Date Deposited: 18 Jul 2013 11:38 UTC
Last Modified: 17 Apr 2014 13:29 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/34744 (The current URI for this page, for reference purposes)
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