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Motivating Employees to Share their Failures in Knowledge Management Systems: Anonymity and Culture

Heurta, Esperanza, Salter, Stephen B., Lewis, Philip A., Yeow, Pamela (2012) Motivating Employees to Share their Failures in Knowledge Management Systems: Anonymity and Culture. Journal of Information Systems, 26 (2). pp. 93-118. ISSN 0888-7985. (doi:10.2308/isys-50214) (KAR id:31049)


This study investigates the effect of the type of information to be disclosed and the possibility of sharing the information anonymously on the intention to share information. Data for the experiment were collected in two individualist (UK and US) and two collectivist (Chile and Mexico) countries to evaluate the influence of culture on information sharing patterns. The study finds that although anonymity has no influence on the intention to share successes, the intention to share failures increases when the information is shared anonymously. Further, participants from collectivist (versus individualist) cultures are more likely to share failures. However, the influence of anonymity and culture is limited. Failures are still shared at lower levels than successes, even in anonymous conditions and in collectivist cultures.

Item Type: Article
DOI/Identification number: 10.2308/isys-50214
Uncontrolled keywords: knowledge management systems, information sharing, cross-cultural research.
Subjects: H Social Sciences
H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: Catherine Norman
Date Deposited: 28 Sep 2012 11:28 UTC
Last Modified: 09 Mar 2023 11:32 UTC
Resource URI: (The current URI for this page, for reference purposes)

University of Kent Author Information

Yeow, Pamela.

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