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Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction

Garjani, Alireza, Rahbar, M., Ghafourian, Taravat, Maleki, Nasrin, Salimnejad, M., Shamsmohammadi, M., Baghchevan, V., Aghajani, Hasan (2009) Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction. Eastern Mediterranean Health Journal, 15 (4). pp. 934-943. ISSN 1020-3397.

Abstract

A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction (r = 0.95). Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities.

Item Type: Article
Additional information: Unmapped bibliographic data: PY - 2009/// [EPrints field already has value set] AD - Department of Pharmacology and Toxicology, Faculty of Pharmacy, Tabriz University of Medical Sciences, Tabriz, Iran [Field not mapped to EPrints] AD - Department of Medical Chemistry, Faculty of Pharmacy, Tabriz University of Medical Sciences, Tabriz, Iran [Field not mapped to EPrints] AD - Faculty of Medicine, Tabriz University of Medical Sciences, Tabriz, Iran [Field not mapped to EPrints] AD - Research and Development Section, Drug and Food Vice Chancellors' Office, Tabriz University of Medical Sciences, Tabriz, Iran [Field not mapped to EPrints] JA - East. Mediterr. Health J. [Field not mapped to EPrints]
Uncontrolled keywords: drug, article, controlled study, drug information, human, Iran, major clinical study, patient attitude, patient counseling, patient satisfaction, pharmaceutical care, pharmacist attitude, prospective study, questionnaire, scoring system, social interaction, unspecified side effect, Communication, Community Pharmacy Services, Drug Labeling, Drug Prescriptions, Educational Measurement, Humans, Iran, Linear Models, Medical History Taking, Patient Education as Topic, Patient Satisfaction, Pharmacists, Professional Role, Professional-Patient Relations, Prospective Studies, Quality of Health Care, Time and Motion Studies
Subjects: R Medicine
R Medicine > RS Pharmacy and materia medica
Divisions: Faculties > Sciences > Medway School of Pharmacy
Depositing User: Taravat Ghafourian
Date Deposited: 29 Dec 2013 18:21 UTC
Last Modified: 29 May 2019 08:58 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/29423 (The current URI for this page, for reference purposes)
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