Provider and care workforce influences on quality of home care services in England

Netten, Ann and Jones, Karen C. and Sandhu, Sima (2007) Provider and care workforce influences on quality of home care services in England. Journal of Aging and Social Policy, 19 (3). pp. 81-97. ISSN 0895-9420. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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A key trend in home care in recent years in England has been movement away from "in-house" service provision by local government authorities (e.g., counties) towards models of service commissioning from independent providers. A national survey in 2003 identified that there were lower levels of satisfaction and perceptions of quality of care among older users of independent providers compared with in-house providers. This paper reports the results of a study that related service users' views of 121 providers with the characteristics of these providers. For the most part, characteristics associated with positive perceptions of quality were more prevalent among in-house providers. Multivariate analyses of independent providers suggested that aspects of the workforce itself, in terms of age and experience, provider perceptions of staff turnover, and allowance of travel time, were the most critical influences on service user experiences of service quality.

Item Type: Article
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: Rosalyn Bass
Date Deposited: 25 Apr 2008 14:27
Last Modified: 20 Jun 2014 14:17
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