Skip to main content

Soft and Hard Models of Human Resource Management: A Reappraisal.

Truss, Catherine, Gratton, Lynda, Hope-Hailey, Veronica, McGovern, Patrick, Stiles, Philip (1997) Soft and Hard Models of Human Resource Management: A Reappraisal. Journal of Management Studies, 34 (1). pp. 53-73. ISSN 0022-2380. (doi:10.1111/1467-6486.00042) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25691)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Official URL
http://dx.doi.org/10.1111/1467-6486.00042

Abstract

Two of the most widely adopted models of human resource management are

the hard and soft versions. These are based on opposing views of human

nature and managerial control strategies. The hard model is based on notions

of tight strategic control, and an economic model of man according to

Theory X, while the soft model is based on control through commitment and

Theory Y. We argue that because these assumptions are so divergent, they

cannot both properly be incorporated within a single model of human resource

management.

Eight in-depth case studies were carried out, involving questionnaires,

interviews and focus groups in order to find out whether organizations were

practising either form of HRM. We found that no pure examples of either

form existed. The paper concludes that the rhetoric adopted by Ae companies

frequendy embraces the tenets of the soft, commitment model, while the

reaUty experienced by employees is more concerned with strategic control,

similar to the hard model. This distinction between rhetoric and reality

needs to be taken into account in conceptualizations of human resource management.

Item Type: Article
DOI/Identification number: 10.1111/1467-6486.00042
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: J. Ziya
Date Deposited: 30 Sep 2010 13:37 UTC
Last Modified: 16 Nov 2021 10:04 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/25691 (The current URI for this page, for reference purposes)
  • Depositors only (login required):