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Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality

Chau, Vinh Sum (2003) Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality. Working paper. Norwich University, Norfolk, Norwich (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:25562)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
Item Type: Monograph (Working paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Divisions > Kent Business School - Division > Department of Leadership and Management
Depositing User: J. Ziya
Date Deposited: 23 Sep 2010 14:51 UTC
Last Modified: 16 Nov 2021 10:03 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/25562 (The current URI for this page, for reference purposes)
Chau, Vinh Sum: https://orcid.org/0000-0002-4030-8953
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