Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality

Chau, Vinh Sum (2003) Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality. Working paper. Norwich University, Norfolk, Norwich (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not available from this repository. (Contact us about this Publication)
Item Type: Monograph (Working paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > International Business and Strategy
Depositing User: J. Ziya
Date Deposited: 23 Sep 2010 14:51
Last Modified: 14 May 2014 13:24
Resource URI: https://kar.kent.ac.uk/id/eprint/25562 (The current URI for this page, for reference purposes)
  • Depositors only (login required):

Downloads

Downloads per month over past year