Chau, Vinh Sum
(2003)
Report on Customer Service Performance Measures in UK Network Industries: Squeezing Hard to Improve Quality.
Working paper.
Norwich University, Norfolk, Norwich
(The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)
(KAR id:25562)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.
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