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A Negotiating Agents Model for the Provision of Flexible Telephony Services

Rizzo, Mike, Utting, Ian (1997) A Negotiating Agents Model for the Provision of Flexible Telephony Services. In: Proceedings ISADS 97 - Third International Symposium on Autonomous Decentralized Systems. . pp. 351-358. IEEE Computer Society Press ISBN 0-8186-7783-X.

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Current telephone systems suffer from a service interface bottleneck problem, wherein network resources are under-utilised and customer requirements are often not met, in spite of these resources' ability to satisfy such requirements. This bottleneck is primarily due to a coarse-grain service interface, coupled with the inability to support arbitrary terminal types, and the inability to inter-operate with other systems. This paper outlines a new model for telephony services, based on the concept of negotiating agents. In this model, functionality is not made available to users in the form of services, as has been the case traditionally. Instead, users specify policies that describe how they wish their calls to be handled. These policies are used to guide agents appointed to act on behalf of users. The paper also describes a prototype that was built to demonstrate the capabilities of the model.

Item Type: Conference or workshop item (Paper)
Subjects: Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Faculties > Sciences > School of Computing > Systems Architecture Group
Depositing User: Mark Wheadon
Date Deposited: 25 Jul 2009 23:17 UTC
Last Modified: 01 Aug 2019 10:33 UTC
Resource URI: (The current URI for this page, for reference purposes)
Utting, Ian:
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