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The Service Profit Chain: : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Morris, Barbara (1998) The Service Profit Chain: : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by James L. Heskett, W. Earl Sasser Jr. and Leonard A. Schlesinger by Heskett, James L. and Sasser Jr, W. Earl and Schlesinger, Leonard A.. International Journal of Service Industry Management, 9 (3). pp. 312-313. ISSN 0956-4233. (doi:10.1108/ijsim.1998.9.3.312.3) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:17459)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1108/ijsim.1998.9.3.312.3
Item Type: Review
DOI/Identification number: 10.1108/ijsim.1998.9.3.312.3
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
H Social Sciences
Divisions: Divisions > Kent Business School - Division > Kent Business School (do not use)
Depositing User: M.A. Ziai
Date Deposited: 29 Jun 2011 08:15 UTC
Last Modified: 16 Feb 2021 12:28 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/17459 (The current URI for this page, for reference purposes)
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