The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value

Morris, Barbara (1998) The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A.. International Journal of Service Industry Management, 9 (3). pp. 312-313. ISSN 0956-4233. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Item Type: Review
Subjects: H Social Sciences > HA Statistics > HA33 Management Science
H Social Sciences
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: M.A. Ziai
Date Deposited: 29 Jun 2011 08:15
Last Modified: 15 Jul 2014 11:34
Resource URI: https://kar.kent.ac.uk/id/eprint/17459 (The current URI for this page, for reference purposes)
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