Malley, Juliette, Netten, Ann (2008) Measuring and monitoring outputs in social care: the problem of measuring quality. International Review of Administrative Sciences, 74 (4). pp. 535-553. ISSN 0020-8523. (doi:10.1177/0020852308098467) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:15494)
| The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication) | |
| Official URL http://dx.doi.org/10.1177/0020852308098467 |
Abstract
The focus of this article is the measurement of quality within the context of a new approach to measuring government-funded social care services. The approach
to users from services, and quality, reflecting the extent to which the benefit is realized. We report on a study designed to explore the suitability of a weighted
with using weighted user satisfaction. We discuss potential reasons for these problems, including the possibility of gaming and the specification of the measure, and discuss a way forward in the context of the requirement to draw upon routine sources of data.
| Item Type: | Article |
|---|---|
| DOI/Identification number: | 10.1177/0020852308098467 |
| Uncontrolled keywords: | government outputs; output measurement; quality; social care |
| Subjects: | H Social Sciences > HV Social pathology. Social and public welfare |
| Divisions: | Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit |
| Depositing User: | R. Bass |
| Date Deposited: | 21 Apr 2009 10:34 UTC |
| Last Modified: | 01 Aug 2019 10:32 UTC |
| Resource URI: | https://kar.kent.ac.uk/id/eprint/15494 (The current URI for this page, for reference purposes) |
| Netten, Ann: |  https://orcid.org/0000-0003-2567-8523 |
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