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Measuring and monitoring outputs in social care: the problem of measuring quality

Malley, Juliette, Netten, Ann (2008) Measuring and monitoring outputs in social care: the problem of measuring quality. International Review of Administrative Sciences, 74 (4). pp. 535-553. ISSN 0020-8523. (doi:10.1177/0020852308098467) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:15494)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. (Contact us about this Publication)
Official URL
http://dx.doi.org/10.1177/0020852308098467

Abstract

The focus of this article is the measurement of quality within the context of a new approach to measuring government-funded social care services. The approach

to users from services, and quality, reflecting the extent to which the benefit is realized. We report on a study designed to explore the suitability of a weighted

with using weighted user satisfaction. We discuss potential reasons for these problems, including the possibility of gaming and the specification of the measure, and discuss a way forward in the context of the requirement to draw upon routine sources of data.

Item Type: Article
DOI/Identification number: 10.1177/0020852308098467
Uncontrolled keywords: government outputs; output measurement; quality; social care
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculties > Social Sciences > School of Social Policy Sociology and Social Research > Personal Social Services Research Unit
Depositing User: R. Bass
Date Deposited: 21 Apr 2009 10:34 UTC
Last Modified: 01 Aug 2019 10:32 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/15494 (The current URI for this page, for reference purposes)
Netten, Ann: https://orcid.org/0000-0003-2567-8523
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