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Suggestion Schemes and Communication

Cooley, Roger and Helbling, Cornelia and Fuller, Ursula (2003) Suggestion Schemes and Communication. In: Partingson, Stephen and Shutt, John, eds. Proceedings of the British Academy of Management Conference 2003: Knowledge in Practice. Leeds Metropolitan University, Leeds, UK. ISBN 1-898883-89-0. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:13918)

The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided.

Abstract

It is not unusual for a computer based information system to serve more than one purpose. A computer supported suggestion scheme, though designed to promote and control the flow and evaluation of ideas for organisational improvement, may al so provide an upward means of communication within an organisation. By studying this, perhaps unintended, secondary function, it is possible to refine the desig n of the system. This paper is based on fieldwork covering seven suggestion sche mes in current use and one experimental system. It describes the characteristics and significance of suggestion schemes, and discusses them in relation to conce rns about organisational communication. The particular communicative functions t hat suggestion schemes provide are categorised and illustrated with examples fro m the field studies. The paper concludes with a demonstration of the potential r elevance of this secondary communicative function to the design of organisationa l and technical aspects of suggestion schemes. ~

Item Type: Book section
Uncontrolled keywords: Suggestion Schemes
Subjects: Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Divisions > Division of Computing, Engineering and Mathematical Sciences > School of Computing
Funders: British Academy of Management (https://ror.org/0434sbs50)
Depositing User: Mark Wheadon
Date Deposited: 24 Nov 2008 18:00 UTC
Last Modified: 12 Jul 2022 10:39 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/13918 (The current URI for this page, for reference purposes)

University of Kent Author Information

Cooley, Roger.

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Fuller, Ursula.

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