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Suggestion Schemes as Information and Knowledge Management Systems

Fuller, Ursula and Helbling, Cornelia and Cooley, Roger (2002) Suggestion Schemes as Information and Knowledge Management Systems. In: Howell, Barbara and Orange, Graham, eds. Information Systems Research, Teaching and Practice : Proceedings of the 7th Annual UKAIS Conference, Leeds Metroplitan University, England, UK, 10-12 April 2002. Leeds Metropolitan University, Leeds, pp. 226-234. ISBN 978-1-898883-14-2. (KAR id:13798)

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Abstract

Suggestion schemes are becoming increasingly popular in organisations in the UK and elsewhere, but they are not normally studied from the viewpoint of information systems. This paper seeks to make good the omission. After briefly reviewing the nature and status of suggestion schemes, the paper describes fieldwork that has investigated both private sector and public sector suggestion schemes and implemented an experimental scheme. The evidence of the fieldwork is analysed to reveal the organisational structure of suggestion schemes and their use of automation. The role of suggestion schemes in relation to various types of knowledge and idealised forms of organisation is examined. The purpose of this analysis is partly to improve understanding of suggestion schemes, and partly to show how they can contribute to knowledge management and communication within organisations. The paper concludes by identifying ways in which an understanding of suggestion schemes can contribute to the design of large-scale knowledge management systems.

Item Type: Book section
Uncontrolled keywords: Suggestion Schemes, Information Systems, Knowledge Management
Subjects: Q Science > QA Mathematics (inc Computing science) > QA 76 Software, computer programming,
Divisions: Divisions > Division of Computing, Engineering and Mathematical Sciences > School of Computing
Depositing User: Mark Wheadon
Date Deposited: 24 Nov 2008 18:00 UTC
Last Modified: 16 Feb 2021 12:24 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/13798 (The current URI for this page, for reference purposes)
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