Fuller, Ursula and Helbling, Cornelia and Cooley, Roger
The Potential of Web-Based Suggestion Schemes in a University Setting.
In: Ribeiro, L.M. and dos Santos, J.M., eds.
Proc. of EUNIS'2002. Porto : Faculdade de Engenharia da Universidade do Porto, 2002.
Faculdade de Engenharia da Universidade do Porto
(Full text available)
Suggestion schemes have a long history in both public and private sectors, yet they have never become established in British universities. This paper discuesses the benefits that could accrue to higher education institutions (HEIs) from the adoption of institution-wide, web-based suggestion schemes and examines the drivers that may lead them to do so. It reviews a number of designs for information systems to support suggestion schemes, identifying the advantages and disadvantages of each approach.
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