Evaluating the usability of internet based travel information in the workplace

Influencing modal choice via Internet based travel information has been considered by a

number of interested parties. Information of this kind is an important aspect of the decision

making process, relating to travel choices. However, the lack of substantive research into

how this information should be presented to the user will clearly affect the probabilities of the

medium’s ability to affect modal choice. This paper reports the findings of a research project

looking into the usability of Internet based travel information on organisational Intranets. The

paper discusses current Internet use and travel information in the UK, evaluation methodology

and presents results and recommendations to improve the effectiveness of travel information

web sites, all following on from Kenyon et al