Evaluating the Quality of Local Authority Websites in England

Laffey, Des and Sharp, John A. (2004) Evaluating the Quality of Local Authority Websites in England. In: The 4th European Conference on e-Government, 17-18 June 2004 , Dublin, Ireland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Abstract

A high quality website is an effective way for a local authority to demonstrate its commitment to the UK Central Government’s agenda to modernise local government. This suggests that English local authorities deemed Excellent by the Audit Commission’s Comprehensive Performance Assessment should have high quality websites. This notion is explored by evaluating the quality of the e-service offerings of four representative Excellent English local authorities using a tool based on e-servqual, a methodology originally developed to evaluate financial services websites.

Item Type:	Conference or workshop item (Paper)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculties > Social Sciences > Kent Business School
Depositing User:	Des Laffey
Date Deposited:	01 Oct 2008 09:21 UTC
Last Modified:	25 Jun 2014 08:09 UTC
Resource URI:	https://kar.kent.ac.uk/id/eprint/10882 (The current URI for this page, for reference purposes)