Evaluating the Quality of Local Authority Websites in England

A high quality website is an effective way for a local authority to demonstrate its commitment to the UK Central Government’s agenda to modernise local government.

This suggests that English local authorities deemed Excellent by the Audit Commission’s Comprehensive Performance Assessment should have high quality websites. This notion is explored by evaluating the quality of the e-service offerings of four representative Excellent English local authorities using a tool based on e-servqual, a methodology originally developed to evaluate financial services websites.