Laffey, Des, Sharp, John A. (2004) Evaluating the Quality of Local Authority Websites in England. In: The 4th European Conference on e-Government, 17-18 June 2004, Dublin, Ireland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) (KAR id:10882)
The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided. |
Abstract
A high quality website is an effective way for a local authority to demonstrate its commitment to the UK Central Government’s agenda to modernise local government.
This suggests that English local authorities deemed Excellent by the Audit Commission’s Comprehensive Performance Assessment should have high quality websites. This notion is explored by evaluating the quality of the e-service offerings of four representative Excellent English local authorities using a tool based on e-servqual, a methodology originally developed to evaluate financial services websites.
Item Type: | Conference or workshop item (Paper) |
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Subjects: | H Social Sciences > H Social Sciences (General) |
Institutional Unit: | Schools > Kent Business School |
Former Institutional Unit: |
Divisions > Division of Computing, Engineering and Mathematical Sciences > Kent Business School Divisions > Kent Business School - Division > Kent Business School Divisions > Kent Business School - Division > Department of Marketing, Entrepreneurship and International Business
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Depositing User: | Desmond Laffey |
Date Deposited: | 01 Oct 2008 09:21 UTC |
Last Modified: | 20 May 2025 12:07 UTC |
Resource URI: | https://kar.kent.ac.uk/id/eprint/10882 (The current URI for this page, for reference purposes) |
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