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Quantification of Uncertainty of Warranty Claims

Luo, Ming and Wu, Shaomin (2023) Quantification of Uncertainty of Warranty Claims. In: Liu, Yu and Wang, Dong and Mi, Jinhua and Li, He, eds. Advances in Reliability and Maintainability Methods and Engineering Applications: Essays in Honor of Professor Hong-Zhong Huang on his 60th Birthday. Springer Series in Reliability Engineering . Springer, pp. 405-417. ISBN 978-3-031-28858-6. (doi:10.1007/978-3-031-28859-3_16) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:101611)

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This chapter reviews the definition of warranty, introduces its different types, discusses possible causes of warranty claims, and then provides an introductory overview of the approaches to modelling warranty claims. When only warranty claim related data are available, statistical models are suggested to model the frequency of warranty claims. This approach is referred to as the black-box approach in the chapter. When the physical structure and the failure mechanism are known, both statistical models and physical models can be applied in modelling the frequency of warranty claims. This approach is referred to as the white-box approach. The chapter suggests that models that can reflect the real-world claim patterns should be the focus studied by researchers in the future.

Item Type: Book section
DOI/Identification number: 10.1007/978-3-031-28859-3_16
Uncontrolled keywords: Warranty, Point process, Uncertainty, Reliability, White-box approach, Black-box approach
Subjects: H Social Sciences > HA Statistics
Divisions: Divisions > Kent Business School - Division > Department of Analytics, Operations and Systems
Depositing User: Shaomin Wu
Date Deposited: 09 Jun 2023 10:11 UTC
Last Modified: 12 Jun 2023 09:56 UTC
Resource URI: (The current URI for this page, for reference purposes)

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