Why we Need to Distinguish between Problem Solving Types in Information Systems Design

This report aims to provide the basic vocabulary and illuminate the issues associated with the nature of problem types. The concepts presented come from the writings of R. Cyert and J. March and refer to the three types of problems that organisations face. Each type of problem will be illustrated along with its appropriate problem solving process. The impact of the types of problems to the design and development of Information Systems is discussed. The report provides a starter set of references and initial bibliography on the subject.