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Number of items: 24.
Article
| Soltani, Ebrahim and Lai, Pei-Chun and van der Meer, Robert and Williams, Terry (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069. (doi:https://doi.org/10.1080/02642060802250229) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2006) The Compatibility of Performance Appraisal Systems With TQM Principles - Evidence From Current Practice. International Journal of Operations & Production Management, 26 (1-2). pp. 92-112. ISSN 0144-3577. (doi:https://doi.org/10.1108/01443570610637030) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172. (doi:https://doi.org/10.1111/j.1467-8551.2005.00452.x) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2004) HR performance evaluation in the context of TQM: A review of the literature. International Journal of Quality & Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X. (doi:https://doi.org/10.1108/09544780410563329) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, R and van der Meer, Robert and Gennard, John and Williams, Terry (2003) A TQM Approach to HR Performance Evaulation: A Questionnaire Survey. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373. (doi:https://doi.org/10.1016/S0263-2373(03)00052-5) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2003) Performance Management: TQM vs HRM - Lessons Learned. Management Research News, 26 (28). pp. 38-49. ISSN 0140-9174. (doi:https://doi.org/10.1108/01409170310783646) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Book section
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Lai, Pei-Chun (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 190279637. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Conference or workshop item
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) Managing TQM Practices: A Critical Analysis. In: Proceedings of the 11th Annual Research Seminar. J.N.Orsini pp. 165-176. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2005) TQM in Transition? In: 10th International Conference on ISO 9000 & TQM (10-ICIT) and 6-sigma for Competitiveness, 2005, SAQM, Shanghai, China. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Annual Performance Review: An Organisational Messiah or Pariah? A TQM Approach. In: 10th International Conference on Industry, Engineering and Management Systems (IEMS), 15-17 Mar 2004, Cocoa Beach, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Approaches to Organisational Performance : An Integrative Perspective. In: 10th International Conference on Productivity and Quality Research (ICPOR), Miami, Florida, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Managing Performance: From Control to Development. In: 2nd International Management Conference, 21/12/2004, Sharif University of Technology, Tehran, Iran. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Quality Management Systems in the UK: The Systems in the UK: The Scottish Experience. In: 9th International Conference on ISO 9000 & TQM (9-ICIT): TQM Best Practices, 05/04/2004, Bangkok, Thailand. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Senior Management Commitment and TQM Success: A Review of Literature. In: 9th World Congress for Total Quality Management: Creating Sustainable Excellence, Abu Dhabi, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2004) Top management: A threat or an opportunity to TQM. In: 7th International Conference on Quality Management & Organisational Development (QMOD): Management Challenge of the New Millennium, 04/08/2004, Monterrey, Mexico. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry and Gennard, John (2003) Issues Surrounding Performance Management in Organisations with a TQM Orientation. In: 6th International Conference of QMOD, 1-3 Oct 2003, Paris, France. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Williams, Terry (2003) Evaluation of TQM Effectiveness: Evidence from a Survey of EFQM-Registered Organisations - A Scottish Experience. In: OR45 Annual Conference, 2-5 Sep 2003, Keele Conference Park, Keele, England. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2003) A TQM Approach to Evaluation Criteria for Human Resource Performance: Results of a Questionnaire Survey. In: One World? One view of OM? The challenges of Intergrating Research and Practice (Joint International Conference of the European Operations Management Association and the Production & Operations Management Society), Politecnico di Milano & University di Padova, Italy. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2003) The Generic Criteria of HR Performance Evaluation systems: A Study of UK-based TQM-Driven Organisations. In: 7th Conference on International Human Resource Management, University of Limerick, Ireland. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2002) Content Issues of HR-Related Performance Measurement: A Total Quality Management Approach. In: Production and Operational Management Society (POMS) Annual Conference, San Francisco, California, USA. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and van der Meer, Robert and Gennard, John and Williams, Terry (2002) An Empirical Study of Performance Management Practices in Quality-Oriented Organisations. In: 2nd International Conference on Human Resource Management in Europe: Trends and Challenges, CRANET Network on European HRM, University of Economics and Business, Athens. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Gennard, John and van der Meer, Robert and Williams, Terry (2001) Employee Performance Measurement in Organizational Environment with a Quality Orientation. In: New Dimensions in Human Resource Management, CRANET Conference, University of Cyprus, Nicosia, Cyprus. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
