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Ramanathan, Usha and Subramanian, Nachiappan and Yu, Wantao and Vijaygopal, Rohini (2017) Impact of customer loyalty and service operations on customer behaviour and firm performance: Empirical evidence from UK retail sector. Production Planning and Control, 28 (6-8). pp. 478-488. ISSN 0953-7287. E-ISSN 1366-5871. (doi:https://doi.org/10.1080/09537287.2017.1309707) (Full text available)

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