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Morris, Barbara (1998) The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A.. International Journal of Service Industry Management, (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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