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Morris, Barbara (1998) The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value. Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A.. International Journal of Service Industry Management, 9 (3). pp. 312-313. ISSN 0956-4233. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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