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Article
Breitsohl, J. and Khammash, Marwan and Griffiths, Gareth (2010) E-business complaint management: Perceptions and perspectives of online credibility. Journal of Enterprise Information Management, 23 (5). pp. 653-660. ISSN 1741-0398. (doi:https://doi.org/10.1108/17410391011083083) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Book section
Breitsohl, J. and Khammash, Marwan and Griffiths, Gareth (2014) Online complaint communication strategy: an integrated management framework for e-businesses. In: Handbook of Strategic e-Business Management. Progress in IS . Springer, pp. 907-933. ISBN 978-3-642-39746-2. (doi:https://doi.org/10.1007/978-3-642-39747-9_38) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |