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Article
| Chau, Vinh Sum and Kao, Yu-Ying (2009) Bridge Over Troubled Water or Long and Winding Road? Gap-5 in Airline Service Quality Performance Measures. Managing Service Quality, 19 (1). pp. 106-134. ISSN 0960-4529. (doi:https://doi.org/10.1108/09604520910926836) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Conference or workshop item
| Chau, Vinh Sum and Kao, Yu-Ying (2008) Customer Quality Performance and Satisfaction Measures in Airline Services: Bridge Over Troubled Gap 5 or Between East and West? In: Procedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
