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Number of items: 2.

Article

Hill, Alex and Cuthbertson, Richard and Laker, B. and Brown, Steve (2017) Service fitness ladders: improving business performance in low cost and differentiated markets. International Journal of Operations & Production Management, 37 (10). pp. 1266-1303. ISSN 0144-3577. (doi:https://doi.org/10.1108/IJOPM-03-2016-0142) (Full text available)

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Monograph

Hill, Alex and Laker, Ben and Cuthbertson, Richard and Hill, Terry (2016) Performance metrics, practice, and implications: lessons from academy schools in the UK. Working paper. Saïd Business School (Full text available)

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