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Excellence models in the non-profit context: strategies for continuous improvement

Al-Tabbaa, O., Gadd, K., Ankrah, S. (2013) Excellence models in the non-profit context: strategies for continuous improvement. International Journal of Quality & Reliability Management, 30 (5). pp. 590-612. ISSN 0265-671X. (doi:10.1108/02656711311315521) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:65543)

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Purpose – This paper provides insights into the applicability of excellence models (in particular the

European Foundation for Quality Management (EFQM) Excellence Model), for use in the nonprofit

context as a strategy for performance improvement aiming to enhance sustainability.

Design/methodology/approach – The study is based on an exploratory, qualitative in-depth case

study approach, which includes three UK-based nonprofit organizations (NPOs) as research case


Findings – In general, we found the quality models to be relevant to the NPO context, and potentially

effective and useful as a performance improvement strategy for NPOs. However, we also propose some

modifications to the EFQM model to address the specific characteristics of this sector. Additionally, we

compare two of the most widely used quality models (EFQM and MBNQA), and suggest that although

both are relevant for NPOs, the EFQM model has some superior advantages.

Originality/value – This paper contributes to the debate about the sustainability of organizations

and the underpinning mechanisms behind their efficiency. Many researchers and practitioners are

continually debating how an organization can optimize its available resources, as this is considered to be

one of the primary foundations for organization sustainability. The added contribution of this paper

advances this debate a step further by providing insights into how concepts and tools which have been

initially designed for the for-profit sector can be deployed by nonprofit organizations (NPOs).

In addition, the paper provides further views about the approaches NPOs might use in response to the

current political and financial challenges.

Item Type: Article
DOI/Identification number: 10.1108/02656711311315521
Divisions: Divisions > Kent Business School - Division > Department of Marketing, Entrepreneurship and International Business
Depositing User: Omar Altabbaa
Date Deposited: 18 Dec 2017 10:03 UTC
Last Modified: 16 Nov 2021 10:24 UTC
Resource URI: (The current URI for this page, for reference purposes)
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