Excellence models in the non-profit context: strategies for continuous improvement

Purpose – This paper provides insights into the applicability of excellence models (in particular the

European Foundation for Quality Management (EFQM) Excellence Model), for use in the nonprofit

context as a strategy for performance improvement aiming to enhance sustainability.

Design/methodology/approach – The study is based on an exploratory, qualitative in-depth case

study approach, which includes three UK-based nonprofit organizations (NPOs) as research case

studies.

Findings – In general, we found the quality models to be relevant to the NPO context, and potentially

effective and useful as a performance improvement strategy for NPOs. However, we also propose some

modifications to the EFQM model to address the specific characteristics of this sector. Additionally, we

compare two of the most widely used quality models (EFQM and MBNQA), and suggest that although

both are relevant for NPOs, the EFQM model has some superior advantages.

Originality/value – This paper contributes to the debate about the sustainability of organizations

and the underpinning mechanisms behind their efficiency. Many researchers and practitioners are

continually debating how an organization can optimize its available resources, as this is considered to be

one of the primary foundations for organization sustainability. The added contribution of this paper

advances this debate a step further by providing insights into how concepts and tools which have been

initially designed for the for-profit sector can be deployed by nonprofit organizations (NPOs).

In addition, the paper provides further views about the approaches NPOs might use in response to the

current political and financial challenges.