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Excellence models in the non-profit context: strategies for continuous improvement

Al-Tabbaa, O., Gadd, K., Ankrah, S. (2013) Excellence models in the non-profit context: strategies for continuous improvement. International Journal of Quality & Reliability Management, 30 (5). pp. 590-612. ISSN 0265-671X. (doi:10.1108/02656711311315521) (Access to this publication is currently restricted. You may be able to access a copy if URLs are provided) (KAR id:65543)

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Abstract

Purpose – This paper provides insights into the applicability of excellence models (in particular the

context as a strategy for performance improvement aiming to enhance sustainability.

study approach, which includes three UK-based nonprofit organizations (NPOs) as research case

Findings – In general, we found the quality models to be relevant to the NPO context, and potentially

modifications to the EFQM model to address the specific characteristics of this sector. Additionally, we

both are relevant for NPOs, the EFQM model has some superior advantages.

and the underpinning mechanisms behind their efficiency. Many researchers and practitioners are

one of the primary foundations for organization sustainability. The added contribution of this paper

initially designed for the for-profit sector can be deployed by nonprofit organizations (NPOs).

current political and financial challenges.

Item Type: Article
DOI/Identification number: 10.1108/02656711311315521
Divisions: Faculties > Social Sciences > Kent Business School
Depositing User: Omar Altabbaa
Date Deposited: 18 Dec 2017 10:03 UTC
Last Modified: 01 Aug 2019 10:42 UTC
Resource URI: https://kar.kent.ac.uk/id/eprint/65543 (The current URI for this page, for reference purposes)
Al-Tabbaa, O.: https://orcid.org/0000-0003-2669-4576
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