Excellence models in the non-profit context: strategies for continuous improvement

Purpose – This paper provides insights into the applicability of excellence models (in particular the

context as a strategy for performance improvement aiming to enhance sustainability.

study approach, which includes three UK-based nonprofit organizations (NPOs) as research case

Findings – In general, we found the quality models to be relevant to the NPO context, and potentially

modifications to the EFQM model to address the specific characteristics of this sector. Additionally, we

both are relevant for NPOs, the EFQM model has some superior advantages.

and the underpinning mechanisms behind their efficiency. Many researchers and practitioners are

one of the primary foundations for organization sustainability. The added contribution of this paper

initially designed for the for-profit sector can be deployed by nonprofit organizations (NPOs).

current political and financial challenges.