The Dilemma of Judging Volunteers: The Recruitment and Selection of Unpaid Workers.

Lynch, Samantha and Smith, Karen (2010) The Dilemma of Judging Volunteers: The Recruitment and Selection of Unpaid Workers. Personnel Review , 39 (1). pp. 80-95. ISSN 0048-3486 . (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided)

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Purpose This paper provides an insight into the recruitment and selection of volunteers in the heritage sector, drawing comparisons between paid and unpaid workers to assess the implications of the findings for volunteer management. Design/methodology/approach A multi-method research design was adopted involving qualitative interviews with managers and volunteers, in conjunction with a postal survey of volunteers across twelve study sites, which were all visitor attractions in the heritage sector. Findings The findings show that the effectiveness of the recruitment and selection process can be undermined by a lack of formality and supporting resources. This raises questions about the effectiveness of human resource management for volunteers, both specifically in the heritage sector as well as the wider context of volunteer management. Research limitations/implications The research was of an exploratory nature and so further investigation is needed to consider the impact of these findings on the effectiveness of volunteer recruitment and selection across a range of sectors. Practical Implications This research highlights the existing practices in place for volunteer management in the heritage sector so raising issues for managers regarding the challenge of achieving a balance between formality and informality of human resource management practices. Originality/value This research takes a micro-level approach to examining the recruitment and selection of volunteer workers. It provides a link in the literature between the management of volunteers and human resource management practices.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculties > Social Sciences > Kent Business School > Industrial Relations/HRM
Depositing User: J. Ziya
Date Deposited: 04 Oct 2010 11:47
Last Modified: 07 May 2014 09:31
Resource URI: (The current URI for this page, for reference purposes)
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