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Number of items: 5.

Article

Soltani, E. and Lai, P.C. and van der Meer, R.B. and Williams, T. (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069 . (The full text of this publication is not available from this repository)

Soltani, E. and van der Meer, R.B. and Williams, T.M and Lai, P.C. (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not available from this repository)

Soltani, E. and van der Meer, R.B. and Gennard, J. and Williams, T. (2004) HR performance evaluation in the context of TQM: A review of the literature. International Journal of Quality & Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X. (The full text of this publication is not available from this repository)

Soltani, E. and van der Meer, R.B. and Gennard, J. and Williams, M.T. (2004) Have TQM Organisations Adjusted Their Performance Management (appraisal) Systems? A Study of UK-Based TQM-Driven Organisations. The TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X . (The full text of this publication is not available from this repository)

Book section

Soltani, E. and van der Meer, R.B. and Williams, T.M. and Lai, P.C. (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 1-902796-3-7. (The full text of this publication is not available from this repository)

This list was generated on Sat Apr 19 03:20:36 2014 BST.