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Number of items: 5.
Article
| Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan and Iqbal, Abdullah (2016) The dynamics of workplace relationships in a diverse internationally staffed organisation: a qualitative ethnographic assessment. The International Journal of Human Resource Management, Online (online). pp. 1-30. ISSN 0958-5192. E-ISSN 1466-4399. (doi:https://doi.org/10.1080/09585192.2016.1166788) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Singh, Abhilasha and Wang, Wei-Yuan and Liao, Ying-Ying (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management and Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783363.2010.483097) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Wang, Wei-Yuan and Singh, Abhilasha and Liao, Ying-Ying (2010) The Rhetoric and Reality of 'Process Control' in Organisational Environments With a TQM Orientation: The Managers' View. Total Quality Management and Business Excellence, 21 (1). pp. 67-77. ISSN 1478-3363. (doi:https://doi.org/10.1080/14783360903492637) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
Conference or workshop item
| Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
| Soltani, Ebrahim and Liao, Ying-Ying and Wang, Wei-Yuan (2011) A Learning Organisation Approach to Managing Service Quality. In: Proceedings of the International Joint Conference on Service Science (IJCSS) 2011. 2011 International Joint Conference on Service Sciences, IJCSS 2011. pp. 89-91. ISBN 978-0-7695-4421-2. (doi:https://doi.org/10.1109/IJCSS.2011.25) (The full text of this publication is not currently available from this repository. You may be able to access a copy if URLs are provided) |
