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Article

Soltani, E. and Singh, A. and Wang, W.Y. and Liao, Y. (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management & Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. The full text of this publication is not available from this repository.

Soltani, E. and Wang, W.Y. and Singh, A. and Liao, Ying-Ying (2010) The Rhetoric and Reality of 'Process Control' in Organisational Environments With a TQM Orientation: The Managers' View. Total Quality Management and Business Excellence, 21 (1). pp. 67-77. ISSN 1478-3363 . The full text of this publication is not available from this repository.

Liao, Y.Y. and Soltani, E. and Wang, W.Y. (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. The full text of this publication is not available from this repository.

This list was generated on Tue May 21 20:35:15 2013 BST.