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Number of items: 6.

Article

Phillips, P.A. (2007) The balanced scorecard and strategic control: A hotel case study analysis. Service Industries Journal, 27 (6). pp. 731-746. ISSN 0264-2069. (The full text of this publication is not available from this repository)

Phillips, P.A. and Moutinho, Luiz (2002) The Impact of New Management Practices on the Competitiveness, Performance and Effectiveness of Bank Branches: A Neural Network Analysis. International Journal of Bank Marketing, 20 (3). pp. 102-110. (The full text of this publication is not available from this repository)

Monograph

Stoian, C.R. and Hexter, J. and Phillips, P.A. (2010) Culture's Consequences for International Collaborative Arrangements: A Cross-Culture Framework for Successful European Collaborative Arrangements. Working paper. University of Kent, Canterbury, Canterbury (Full text available)
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Conference or workshop item

Hexter, J. and Stoian, C.R. and Phillips, P.A. (2009) Cultural Consequences for International Collaborative Arrangements: A Cross-Cultural Model for Successful European Collaborative Arrangements. In: International Business - UK Chapter Annual Conference, April 2009, Glasgow UK. (The full text of this publication is not available from this repository)

Petrovici, D.A. and Phillips, P.A. (2007) Service performance: An overview of extant literature and future research directions. In: Academy of Marketing SIG Workshop, 21st Service Workshop, November 2007, Westminster Business School. (Unpublished) (The full text of this publication is not available from this repository)

Petrovici, D.A. and Phillips, P.A. (2007) In search of simple factor structures: A patient perspective on hospital healthcare service performance. In: Academy of Marketing Conference., July 2007, Kingston Business School. (The full text of this publication is not available from this repository)

This list was generated on Tue Jun 3 14:22:00 2014 BST.