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Barnes, B.R. and Morris, D.S (2000) Revising Quality Awareness Through Internal Marketing: An Exploratory Study Among French and English Medium-Sized Firms. Total Quality Management, 11 (4/5/6). S473-S483. ISSN 0954-4127. (The full text of this publication is not available from this repository)

Barnes, Bradley.R. and Lynch, J.E and Morris, D.S (1999) Relationship Marketing Needs Total Quality Management. Total Quality Management, 10 (4/5). s659-s665. ISSN 0954-4127. (The full text of this publication is not available from this repository)

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