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Number of items: 19.

Article

Soares, Anabela and Soltani, Ebrahim and Liao, Ying-Ying (2013) The Influence of Inter-firm Relationships on Supply Chain Quality Management: A Survey of UK firms. International Journal of Global Management Studies Professional , 4 (2). pp. 17-32. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Ahmed, P. and Liao, Ying-Ying and Anosike, P. (2013) Qualitative Research in Operations and Supply Chain Management: The Need for Theory-driven Empirical Inquiry. International Journal of Operations & Production Management . ISSN 0144-3577. (In press) (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Barnes, Bradley R. and Syed, Jawad and Liao, Ying-Ying (2012) Does Management's Approach Impede Service Quality? Production Planning & Control, 23 (7). pp. 523-540. ISSN 0953-7287. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Syed, Jawad and Liao, Ying-Ying and Shahi-Sough, Nasrollah (2011) Tackling One-Sidedness in Equality and Diversity Research: Characteristics of the Current Dominant Approach to Managing Diverse Workgroups in Iran. Asia Pacific Journal of Management, 29 (1). pp. 9-37. ISSN 0217-4561. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Phillips, Paul A. and Azadegan, Arash and Liao, Ying-Ying (2011) Quality Performance in a Global Supply Chain: Finding Out the Weak Link. International Journal of Production Research, 49 (1). pp. 269-293. ISSN 0020-7543. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Singh, Abhilasha and Wang, Wei-Yuan and Liao, Ying-Ying (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management and Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Wang, Wei-Yuan and Singh, Abhilasha and Liao, Ying-Ying (2010) The Rhetoric and Reality of 'Process Control' in Organisational Environments With a TQM Orientation: The Managers' View. Total Quality Management and Business Excellence, 21 (1). pp. 67-77. ISSN 1478-3363 . (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying (2010) Training Interventions: Fulfilling Managerial Endss or Proliferating Invaluable Means for Employees? Some Evidence From Iran. European Business Review, 22 (2). pp. 128-152. ISSN 0955-534X. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Lai, Pei-Chun and Phillips, Paul A. and Liao, Ying-Ying (2009) The Triangular Supply Chain Relationship: Labour Dispatch Agencies, Hospitality Sector, and Flexible Workers: The Taiwan Experience. Service Industries Journal, 29 (10 ). 1317-1339 . ISSN 0264-2069. (The full text of this publication is not available from this repository)

Conference or workshop item

Liao, Ying-Ying and Soltani, Ebrahim (2013) Cultural awareness: the route to creating superior service performance and customer satisfaction. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying (2012) Achieving Business Excellence through Quality Management Initiatives: Drivers and Impediments. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not available from this repository)

Liao, Ying-Ying and Soltani, Ebrahim and Wang, Wei-Yuan (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying (2012) Individual Versus System Influences on Employee Performance in TQM-oriented Organisations – Some Empirical Evidence. In: Proceedings of the 2012 International Conference on Business and Information (BAI), 3rd to 5th July 2012, Sapporo, Japan. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Liao, Ying-Ying and Wang, Wei-Yuan (2011) A Learning Organisation Approach to Managing Service Quality. In: International Joint Conference on Service Science (IJCSS) 2011, 25th - 27th May, 2011, Taipei, Taiwan. (The full text of this publication is not available from this repository)

Soltani, Ebrahim and Singh, Abhilasha and Liao, Ying-Ying (2011) Management’s Orientations Toward Quality Management as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: Proceedings of 5th quality Conference in the Middle East: TQM and Excellent: A Framework for Managing Governance and Corporate Social Responsibility, 31st January to 2nd February 2011, Dubai, UAE. (Unpublished) (The full text of this publication is not available from this repository)

Liao, Ying-Ying and Soltani, Ebrahim and Petrovici, Dan Alex (2010) Service Quality Through the Lens of Chinese Cultural Values: Setting the Agenda for Future Research. In: Proceedings of the 21st Production and Operations Management Society (POMS) Conference: Operations in Emerging Economics, Vancouver, Canada. (The full text of this publication is not available from this repository)

Phillips, Paul A. and Soltani, Ebrahim and Lai, Pei-Chun and Liao, Ying-Ying (2009) An Employee View of Equal Opportunities in Employment: A Qualitative Investigation of its Reality in Iran. In: Equal Opportunities International Conference, Istanbul . (The full text of this publication is not available from this repository)

This list was generated on Thu Oct 2 07:25:30 2014 BST.