Browse by Person (creator, editor, contributor, etc.)

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Group by: Item Type | Date | No Grouping
Number of items: 8.

Article

Soltani, E. and Ahmed, P. and Liao, Y.Y. and Anosike, P. (2013) Qualitative Research in Operations and Supply Chain Management: The Need for Theory-driven Empirical Inquiry. International Journal of Operations & Production Management . ISSN 0144-3577. (In press) (The full text of this publication is not available from this repository)

Conference or workshop item

Liao, Y.Y. and Soltani, E. (2013) Cultural awareness: the route to creating superior service performance and customer satisfaction. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, E. and Liao, Y.Y. (2013) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. In: 2013 Frontiers in Service Conference, July 4-7, Taipei, Taiwan. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, E. and Liao, Y.Y. (2012) Achieving Business Excellence through Quality Management Initiatives: Drivers and Impediments. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not available from this repository)

Liao, Y.Y. and Soltani, E. and Wang, W.Y. (2012) An Investigation into the Relationship between Service Quality, Customer Satisfaction, Value for Money, and the Resultant Behavioural Outcomes: Some Evidence from Non-Western Organizational Contexts. In: Proceedings of the 6th Quality Conference in the Middle East: Innovation Based Competitiveness and Business Excellence, February 2012, Dubai, UAE. (The full text of this publication is not available from this repository)

Soltani, E. and Liao, Y.Y. (2012) Individual Versus System Influences on Employee Performance in TQM-oriented Organisations – Some Empirical Evidence. In: Proceedings of the 2012 International Conference on Business and Information (BAI), 3rd to 5th July 2012, Sapporo, Japan. (The full text of this publication is not available from this repository)

Soltani, E. and Liao, Y.Y. (2011) Managing Service Operations: Another Look at Service Quality Gap. In: Proceedings of the 2011 Las Vegas International Academic Conference, October 2011, Las Vegas, Nevada, USA. (Unpublished) (The full text of this publication is not available from this repository)

Soltani, E. and Singh, A. and Liao, Y.Y. (2011) Management’s Orientations Toward Quality Management as a Major Predictor of its Success or Failure: Some Case Study Evidence. In: Proceedings of 5th quality Conference in the Middle East: TQM and Excellent: A Framework for Managing Governance and Corporate Social Responsibility, 31st January to 2nd February 2011, Dubai, UAE. (Unpublished) (The full text of this publication is not available from this repository)

This list was generated on Wed Apr 23 18:55:59 2014 BST.