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Article

Soltani, E. and Singh, A. and Wang, W.Y. and Liao, Y. (2010) Managing Service Quality: The Managers' Orientations and their Consequences - Case Study Evidence of Current Practice. Total Quality Management & Business Excellence, 21 (6). pp. 673-685. ISSN 1478-3363. The full text of this publication is not available from this repository.

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