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Number of items: 23.

Article

Soltani, E. and Lai, P.C. and Phillips, Paul (2008) A New Look at Factors Influencing TQM Failure: Work Process Control or Workforce Control? New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and Phillips, Paul (2008) An Empirical Investigation of Management Understanding of Process Control: The Case of Quality Driven Organisations. New Technology, Work & Employment, 23 (1-2). pp. 125-142. ISSN 0268-1072. (The full text of this publication is not available from this repository)

Lai, P.C. and Soltani, E. and Baum, T. (2008) Distancing Flexibility in the Hotel Industy: The Role of Employment Agencies as Labour Suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192 . (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and Javadeen, S.R.S. and Gholipour, T.H. (2008) A review of the theory and practice of managing TQM: An integrative framework. Total Quality Management & Business Excellence, 19 (5). pp. 461-479. ISSN 1478-3363. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and van der Meer, R.B. and Williams, T. (2008) Managerial Approaches toward Service Quality: The Case of Three Service Organisations. Service Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069 . (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and Mahmoudi, V. (2007) Managing change initiatives: Fantasy or reality? The case of public sector organisations. Total Quality Management and Business Excellence, 18 (1-2). pp. 153-179. ISSN 1478-3371. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2007) Approaches to quality management in the UK: survey evidence and implications. Benchmarking: An International Journal, 14 (4). pp. 429-454. ISSN 1463-5771. (The full text of this publication is not available from this repository)

Soltani, E. and Meer, R. van der and Williams, T.M. and Lai, P.C. (2006) The Compatibility of Performance Appraisal Systems With TQM Principles - Evidence From Current Practice. International Journal of Operations & Production Management, 26 (1-2). pp. 92-112. ISSN 0144-3577. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and Gharneh, N. (2005) Breaking Through the Barriers to TQM Effectivness: Lack of Commitment of Upper-Level Management. Total Quality Management & Business Excellence, 16 (8-9). pp. 1009-1021. ISSN 1478_3363. (The full text of this publication is not available from this repository)

Soltani, E. and van der Meer, R.B. and Williams, T.M and Lai, P.C. (2005) Lessons Learned from TQM-focused Organisations: Some Implications for Theory and Practice of Performance Management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X. (The full text of this publication is not available from this repository)

Book section

Soltani, E. and Scullion, H. and Collings, C. and Lai, P.C. (2010) Workforce diversity in Iran: some case study evidence of private sector organisations. In: Ozbilgin, M. and Syed, J., eds. Managing Gender Diversity in Asia: A Research Companion. Edward Elgar, Cheltenham & New York, pp. 352-372. ISBN 9781847206442. (The full text of this publication is not available from this repository)

Soltani, E. and van der Meer, R.B. and Williams, T.M. and Lai, P.C. (2005) A Contextually Appropriate Performance Management for TQM. In: Sunder, K.S., ed. Measuring HRM's Effectiveness: An Introduction. "Le Magnus University Press, Andhra Pradesh, India", pp. 21-60. ISBN 1-902796-3-7. (The full text of this publication is not available from this repository)

Conference or workshop item

Phillips, Paul and Soltani, E. and Lai, P.C. and Liao, Ying-Ying (2009) An Employee View of Equal Opportunities in Employment: A Qualitative Investigation of its Reality in Iran. In: Equal Opportunities International Conference, Istanbul . (The full text of this publication is not available from this repository)

Lai, P.C. and Soltani, E. (2008) Roconcilling the Needs of Housekeeping Department, Employment Agency and Flexible Workers in Galperin. In: Proceedings of the 11th Bi-Annual Conference of the International Society for the Study of Work and Organizational Values, 22-25 June, Singapore. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2007) Process Control and Total Quality Management: A Qualitative Study of Three Manufacturing Organisations. In: The 18th Annual Conference of the Production and Operations Management Society (POMS), May 4 - May 7, 2007, Dallas, Texas, U.S.A. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2007) Case Study Evidence on Managing Service Quality. In: The 12th World Congress for Total Quality Management, 27-28 September 2007, Edinburgh, Scotland. (The full text of this publication is not available from this repository)

Lai, P.C. and Soltani, E. (2007) Outsourcing hotel service operations: Some case study evidence. In: International Conference on Business and Information 2007, 10th - 13th July 2007, Tokyo, Japan. (Submitted) (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2006) Employment Agencies as Labour Suppliers and Partners: Evidence from the Supply Chain Operations in the Hotel Sector. In: Third Graduate Research in Tourism Conference, Canakkale, Turkey. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2006) Learning about the Practice of Change Management: The Case of Non-for-Profit Organisations. In: 8th International Conference on Multinational Enterprises, Chinese Culture University, Taiwan. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. and Shams, N. (2006) The Primacy of Management's Commitment and Role in Achieving TQM Objectives: Some Evidence. In: 7th International Conference of Quality Managers: Change Management, Sustainable Improvement Strategy, Tehran, Iran. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2006) What Does (Process) Control Mean? The Managers' View. In: 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performancd, Wellington, New Zealand. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. (2005) Managing Change Initiatives: Fantasy or Reality? The Case of Public Sector Organisations. In: 10th World Congress for Total Quality Management, Winnipeg, Manitoba, Canada. (The full text of this publication is not available from this repository)

Soltani, E. and Lai, P.C. Reconciling the Needs of Hotel Housekeeping Department, Employment Agency and Flexible Workers. In: UNSPECIFIED, 22-25 June, Singapore. (Full text available)
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This list was generated on Wed Apr 23 09:35:55 2014 BST.