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Article

Chau, V.S. and Kao, Y.Y. (2009) Bridge Over Troubled Water or Long and Winding Road? Gap-5 in Airline Service Quality Performance Measures. Managing Service Quality, 19 (1). pp. 106-134. ISSN 0960-4529. The full text of this publication is not available from this repository.

Chau, V.S. and Kao, Y.Y. (2008) Customer Quality Performance and Satisfaction Measures in Airline Services: Bridge Over Troubled Gap 5 or Between East and West? In: Procedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. The full text of this publication is not available from this repository.

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