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Number of items: 2.

Article

Chau, V.S. and Kao, Y.Y. (2009) Bridge Over Troubled Water or Long and Winding Road? Gap-5 in Airline Service Quality Performance Measures. Managing Service Quality, 19 (1). pp. 106-134. ISSN 0960-4529. (The full text of this publication is not available from this repository)

Conference or workshop item

Chau, V.S. and Kao, Y.Y. (2008) Customer Quality Performance and Satisfaction Measures in Airline Services: Bridge Over Troubled Gap 5 or Between East and West? In: Procedings of the 22nd Annual Conference of the British Academy of Management, Leeds University Business School, Harrogate, UK. (The full text of this publication is not available from this repository)

This list was generated on Mon May 12 20:58:52 2014 BST.