Morris, B.
(1998)
The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value.
Review of: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
by Heskett, J.L. and Sasser Jnr, W.E. and Schlesinger, L.A..
International Journal of Service Industry Management, 9
(3).
pp. 312-313.
ISSN 0956-4233.
The full text of this publication is not available from this repository.
This list was generated on Fri May 24 12:43:32 2013 BST.
