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Conference or workshop item

Liao, Ying-Ying and Soltani, E. and Petrovici, D. (2010) Service Quality Through the Lens of Chinese Cultural Values: Setting the Agenda for Future Research. In: Proceedings of the 21st Production and Operations Management Society (POMS) Conference: Operations in Emerging Economics, Vancouver, Canada. The full text of this publication is not available from this repository.

Soltani, E. (2010) The Application of Pelz Effect to Managing TQM Programmes. In: Proceeding of 21st Production and Operations Management Society Conference, Vancouver, Canada. The full text of this publication is not available from this repository.

This list was generated on Tue Jun 18 13:41:34 2013 BST.