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Dick, G.P.M. and Brown, J.C. and Gallimore, K. (2001) Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations. Quality Management Journal (USA), 8 (1). pp. 52-61. ISSN 1068-6967. (Full text available)

This list was generated on Sat May 10 07:18:44 2014 BST.